Grievance Redressal Policy

1. Objective

IBISA Network is committed to providing a high-quality service and maintaining strong relationships with all stakeholders. This Grievance Redressal Policy provides a structured mechanism for addressing and resolving complaints from stakeholders, including farmers, partners, and employees, particularly regarding our operations in India (IBISA Suyambhu Private Limited).

2. Scope

This policy covers grievances related to:

• Service delivery and index-based insurance triggers or payouts.
• Data privacy and the handling of personal or satellite data.
• Ethical conduct and compliance with our corporate standards.

3. Grievance Redressal Mechanism

Stakeholders can raise grievances through the following channels:

• Email: Send a detailed description of the grievance to info@ibisa.network with the subject line "Formal Grievance".
• Website: Use the "Leave a Message" feature on our Contact Page, clearly stating the nature of the complaint.

4. Resolution Process

1. Acknowledgment: We will acknowledge receipt of the grievance within 72 hours.

2. Review: A dedicated compliance officer will review the case, involving relevant departments (data, operations, legal) as necessary.

3. Resolution: We aim to provide a resolution or a detailed progress update within 15–30 business days.

4. Escalation: If the stakeholder is not satisfied with the resolution, the matter may be escalated to the Board of Directors or the relevant regulatory body in the applicable jurisdiction.

5. Contact Information (India)

IBISA Suyambhu Private Limited
1st Floor, 45/3, Gopala Krishna Complex,
Residency Road, Bengaluru,
Karnataka 560025, India